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iStoreOnline.com is a Division of Beck Web Servers & Design.
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Frequently Asked Questions These FAQ pages should provide answers for the most common questions that people have about our hosting plans, and specifically, about the Advanced Web Merchant (AWM) Hosting Plans. This is not a FAQ about the Miva Merchant software. This is handled by the Miva Corporation, and specifically by the documentation for the Miva Merchant, which can be found here , as well as in the Documentation Section of the Miva web site. Support for the Miva Merchant software is handled through a users list. You may joing the merchant-users list by clicking on the E-Mail link and putting just the following in the body of the message: subscribe merchant-users youremail@yourdomain.com. The support list is monitored by Miva staff, as well as by knowledgeabe users from around the world. It is a very friendly list, and very helpful.
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1. How many products can I have in my store?
The number of products you choose to enter into your store is not limited. The only limitation is simply that you must have a large enough AWM Hosting Plan in Megabytes, to accommodate all your product images, etc. For instance:
If you have 200 products, and your gif, or jpg images for each product totalled, on average, 25 Kb, then you would need 5 Mb of storage, just for your images. Add on top of that, any static HTML pages you are going to have, and you should probably opt for the AWM10 size Merchant Hosting Plan.
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2. Does my store run under my domain?
No. Your store runs under the URL:
http://www.iStoreOnline.com/mivastore/merchant.mv?Screen= SFNT&Store_Code=[your store code].
You create your home pages, and html site, the non-store part, and use links to link to the store, such as the main one, above. When you click on the spider web when you are editing within the administration screens, a pop up window will display the correct urls to link to your store.
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3. What if I have multiple domain names; can I use the same store?
Yes, you could, assuming that the different domain names were both sharing the same products. However, if you wanted to to have a different store, under a totally different name and storefront, then you would have to open another store.
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4. Can I have have the same login for separate stores?
No. You can have the same password, but the usernames must be different. You would also be issued a separate FTP account login for your second store. It is not possible, as it is with our Regular Multiple Domain Hosting Plans, to have the same login for all the domains under your account. This doesn't mean that you have to open separate accounts. Our one hosting fee policy still holds. You still pay the premium of US$5/month for for a Merchant Multiple Hosting Plan, the same as you do with a Regular Multiple Hosting Plan, as well as the one-time administration fee for adding a domain to your account.
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